Happy New Year!

January 4, 2021, 11am CST - The power has just been restored to our service and sales staff. We will contact all who have left us messages in the order received. Also any user waiting on contact from us please check your spam folder as several emails have gone out and have appeared in users spam folders.

Tuesday, January 18, 2022

Support

 

Online Support Videos
Answers to most questions can be obtained by watching the online videos to the right. Available 24 hours a day 7 days a week.

All technical support requests must be submitted on the WDI FX Technical Support Request form. We attempt to follow up all support requests within 4 hours Monday thru Friday during normal business hours. Support will be provided via email or phone based on the request submitted. Be sure to include a detailed explanation of your support request and include the best number(s) at which you can be reached.

WDI FX Subscriptions - Live Help Support and Upgrades
New Image Software utilizes GoToAssist® and JoinMe® software for our Live Help support. During each interactive session our support technician will guide you through setup and training issues just as if they were at your office. Your support & upgrade features include:

tech support

  • Unlimited Live Help for all WDI FX iOS Mobile & Network Server Subscription customers.
  • Module purchasers receive free support for first 90 days and free upgrades for one year
  • All WDI FX subscription customers receive Free upgrades.
  • Live Help for customization, license transfers & OS support may be purchased for $39 per 15 minute session.
  • Data conversion available on a quotation basis.
  • All support requests must be submitted through our online support ticket system.

*Terms & Conditions are subject to change.

Attention All Users

TURN OFF AUTOMATIC UPDATES ON YOUR DEVICES IF YOU ARE NOT USING VERSION 18 OR GREATER as your data will not be accessible without an update!

For those buying a new Mac - Monterey and the M1 chip are fully supported. Windows 11 is also fully supported.

If using any version prior to 18 fill out a technical support request so a time can be scheduled to update your files.

Technical Support requests send an email of the information that has been received, if you do not receive a verification email concerning your support request, then please call and leave a message on our voicemail to get service.
Contact is usually made within 4 hours during normal business hours.

THANK YOU!

Technical Support

For Technical Support use the Technical Support Request Form

Technical Support Hours
8:30am - 5pm Central Time
Monday - Friday

The Easiest to use Pest Control Software in the Industry.