Please fill out this form with a detailed description of your request. Response turn around time is typically within 4 hours during normal business hours. All New Image customers receive free email support. Subscription Suite and Server clients receive free Unlimited Live Help. Individual module customers receive unlimited Free support for their first 30 days and one free Live Help Session per month thereafter. All WDI FX subscription customers receive Free upgrades. Support for license transfers due to equipment upgrades, viruses and hard drive failures are billed at $39.00 per 15 minutes of Live Help support.